Hoseiki Reviews

Hoseiki.com encourages customers to join their Loyalty Program, which allows members to earn points that can be converted into discounts on future purchases. Points can be accumulated through various actions like creating an account, making purchases, and engaging with the brand on social media platforms. These points can lead to rewards such as a $5 to $150 discount, or even a free Bazi Reading Report. Additionally, customers can receive cashback on certain transactions. The website does not explicitly list all accepted payment methods, but the presence of a loyalty and cashback system suggests a focus on customer engagement and retention through financial incentives.

Hoseiki.com offers free shipping for all Singapore orders and worldwide for orders above $200. Orders from the USA and the rest of the world are shipped via DHL Express or FedEx, with delivery taking 3 to 5 working days depending on customs clearance. Customers are responsible for any inbound duties and taxes. Orders received after 0800 (Singapore Standard Time) will be processed the next day, and all orders are dispatched on the next working day. For returns and exchanges, customers must email customer service within 30 working days from the date of receipt and before mailing the return parcel. Returns must be in their original condition and packaging, with the price tag intact and proof of purchase attached. Products must not have been resized, customized, altered, serviced, or repaired by anyone other than Hoseiki. Resizing is free at Hoseiki's office, but courier charges both ways will be borne by the client. Exchanges are allowed within 30 days for a different design, but there will be strictly no refund. Refunds and returns will be made in store credit only. Hoseiki reserves the right to refuse returns or exchanges that do not comply with their policy or if returned goods are in unsatisfactory condition.

All Hoseiki's orders from the USA and the rest of the world will be shipped via either DHL Express or FedEx.

Hoseiki's delivery will take 3 to 5 working days depending on the customs clearance.

Yes, once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number, so that you’ll be able to track the status of your parcel.

Yes, if you have purchased a bracelet that doesn't fit, Hoseiki will resize it for free. Resize will be done at their office.

All refunds by Hoseiki will not include the sales charges depending on the mode of payment.

Hoseiki can allow exchange if you would like to change to another design within 30 days. There will be strictly no refund.

For all returns and exchanges, customers must email Hoseiki's customer service within 30 working days from the date of receipt, and prior to mailing out the return parcel. You need to include your order number and watch model to facilitate the waiting process.

Yes, Hoseiki offers free worldwide shipping on all orders.